Support
Questions about your comic or your order? Write to us at hello@personalisedcomicbook.com. We read every message and answer as soon as we can.
Common questions
How do I find my comic and my order again?
The link in your order email opens your comic and your order on any device. If you cannot find that email, write to us at hello@personalisedcomicbook.com from the address you ordered with.
My comic is still being drawn. What now?
We draw the pages after you order, which usually takes under an hour. You can close the page: we email you when your comic is ready. If you have heard nothing after a few hours, write to us at hello@personalisedcomicbook.com.
I paid, but I did not get a confirmation.
Check your spam folder first. If the email is not there, write to us at hello@personalisedcomicbook.com with the date and time of the payment. We will find your order.
How do I delete my data and photos?
Write to us at hello@personalisedcomicbook.com and tell us which comic it is (its title, or the email address you gave). We delete your photos, the comic and your details, as described in our Privacy Policy.
What if my printed comic arrives damaged?
Send a photo to hello@personalisedcomicbook.com and we reprint it or refund you. Every comic is made to order, so we cannot take back one that arrives in good condition.
Personalised Comic Book is a service of Lumond GmbH, Kolonnenstraße 8, 10827 Berlin, Germany. Company details are in the Imprint.